Privacy Policy

Last Updated: September 15, 2026

1. INTRODUCTION

Dr. Computer and Associates (“we,” “us,” or “our”) is committed to protecting your privacy in accordance with:

• 🇨🇦 Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)

• 🏛️ Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA)

• 🏛️ Ontario’s Municipal Freedom of Information and Protection of Privacy Act (MFIPPA)

• 📋 Canada’s Anti-Spam Legislation (CASL)

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you:

• Visit our website at www.drcomputerandassociates.com

• Contact us for services

• Bring a device in for repair

By using our website or services, you consent to the collection and use of your information as described in this policy.

2. CANADA’S PRIVACY PRINCIPLES

Under PIPEDA, we follow the 10 Fair Information Principles:

3. WHAT PERSONAL INFORMATION WE COLLECT

A. Information You Provide Directly

• Full name

• Phone number

• Email address

• Mailing or home address (if required for service)

• Device information (make, model, serial number)

• Description of technical issues

• Payment information (we do not store card details)

B. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time on site

• Referring website

• Device type (mobile, desktop, tablet)

C. Information We Do NOT Collect

• We do not intentionally access your personal files, photos, or documents.

• We do not collect or store passwords or login credentials.

• We do not knowingly collect information from persons under 13.

• We do not collect your Social Insurance Number (SIN) or government ID unless legally required.

4. WHY WE COLLECT YOUR INFORMATION

In accordance with PIPEDA’s purpose limitation principle, we collect your information only for the following reasons:

We will not use your information for any purpose other than those listed above without obtaining your additional consent.

5. CONSENT

Under PIPEDA, we are required to obtain your consent to collect, use, or disclose your personal information.

• Express Consent is obtained when you:

  • Fill out a service or contact form

  • Sign a repair work order

  • Verbally agree to service terms

• Implied Consent applies when you:

  • Provide your contact information voluntarily

  • Visit our website

• Withdrawing Consent: You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions. Note that withdrawing consent may affect our ability to provide services to you.

6. HOW WE SHARE YOUR INFORMATION

🔒 We do not sell, rent, or trade your personal information to any third party.

We may share your information only in these limited and necessary situations:

• Parts Suppliers: If we need to order components for your repair, we may share your device details only (not personal contact info).

• Payment Processors: To securely complete your transaction.

• Legal Authorities: If required by Canadian law, court order, or government authority including:

  • The Ontario Provincial Police (OPP)

  • The Royal Canadian Mounted Police (RCMP)

  • Canada Revenue Agency (CRA) if required for tax purposes

• Business Succession: In the event of a business sale or transfer, with notice to affected customers.

7. YOUR DEVICE & YOUR DATA

⚠️ Important Notice Regarding Your Device

When you leave a device with us for repair:

• We access only what is necessary to diagnose and complete the requested repair.

• We strongly recommend you back up all personal data before leaving your device with us.

• We are not responsible for data loss that may occur during the repair process.

• We will not intentionally browse your personal files, photos, emails, or private documents.

• In compliance with Canadian law, if we discover illegal content (including child exploitation material) on any device, we are legally obligated to report it to:

  • Cybertip.ca (Canada’s national tipline)

  • Local law enforcement authorities

8. DATA RETENTION

In accordance with PIPEDA’s limiting use principle:

• We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.

• Service records are typically kept for 1 to 3 years for warranty and service history purposes.

• Financial records are kept for a minimum of 6 years as required by the Canada Revenue Agency (CRA).

• When no longer needed, information is securely destroyed or anonymized.

9. COOKIES & WEBSITE TRACKING

Our website may use cookies to improve your experience.

• What Are Cookies? Small text files stored on your browser when you visit our website.

• How We Use Cookies:

  • To remember your preferences

  • To analyze website traffic

  • To improve site performance and user experience

• Your Cookie Choices: Under Canadian privacy guidelines, you have the right to opt out of non-essential cookies, manage cookies through your browser settings, and request information about what cookies we use.

• Analytics Tools: We may use Google Analytics to better understand site usage (note: Google Analytics data may be stored on servers outside Canada).

10. CROSS-BORDER DATA TRANSFERS

Some of our website service providers may store data outside of Canada, including in the United States. In such cases:

• We ensure reasonable contractual protections are in place.

• Foreign governments or courts may have the right to access your information under their laws.

• We will notify you when your data may be transferred outside Canada where reasonably possible.

11. SECURITY OF YOUR INFORMATION

We implement reasonable and appropriate security measures including:

• 🔐 Physical records stored in secure, locked locations

• 👤 Access to your information limited to necessary personnel only

• 🌐 HTTPS encryption on our website

• 💳 We do not store sensitive payment information

• 🗑️ Secure destruction of records when no longer needed

No system is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted online.

12. YOUR RIGHTS UNDER CANADIAN LAW

Under PIPEDA and applicable Ontario legislation, you have the right to:

• ✅ Access the personal information we hold about you

• ✅ Know how your information is being used

• ✅ Correct or update inaccurate information

• ✅ Withdraw consent to the use of your information

• ✅ Request deletion of your information (subject to legal retention requirements)

• ✅ File a complaint if you believe your privacy rights have been violated

How to Exercise Your Rights:

Contact us in writing at:

📧 policy@drcomputerandassociates.com

📍 123 Charlton Ave E Unit 1901 Hamilton, Ontario, L8N 3W3, Canada

📞 +1 (289) 700-2864

We will respond to all access requests within 30 days as required under PIPEDA.

13. CANADA’S ANTI-SPAM LEGISLATION (CASL)

We comply with Canada’s Anti-Spam Legislation (CASL):

• We will only send commercial electronic messages (emails, texts) with your express or implied consent.

• Every marketing message will include a clear unsubscribe option.

• We will honor unsubscribe requests within 10 business days.

• We do not send unsolicited commercial messages.

14. FILING A PRIVACY COMPLAINT

If you have a privacy concern that we have not resolved to your satisfaction, you have the right to contact:

• Office of the Privacy Commissioner of Canada

  📞 1-800-282-1376 | 🌐 www.priv.gc.ca | 📧 info@priv.gc.ca

• Information and Privacy Commissioner of Ontario

  📞 1-800-387-0073 | 🌐 www.ipc.on.ca | 📧 info@ipc.on.ca

15. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from minors without verifiable parental consent. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it promptly.

16. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy periodically. When we do:

• The “Last Updated” date at the top will be revised.

• Material changes will be posted clearly on our website.

• Where required, we will obtain fresh consent for new uses of your information.

Continued use of our services constitutes acceptance of the updated policy.