Remote Support

Remote tools we use at DCA

Microsoft Quick Assist:

Microsoft Quick Assist is a built-in Windows application on Windows 10 and 11 that enables one person to remotely connect to another person’s Windows device to provide help or technical support. Here’s a breakdown of what it does and how it works:

What It Does

Remote Access & Control: Allows a helper to view or control another user’s screen over the internet using a secure connection.
Real-Time Troubleshooting: The helper can diagnose issues, guide the user through steps, or directly fix problems.
Secure Sessions: Connections are encrypted and require a 6-digit security code. The user must grant permission before any control is shared.

Key Features

Pre-installed on Windows 10 and 11: No need to download additional software.
Simple Interface: Designed for users of all technical levels.
Session Tools: Includes annotation tools, chat, and a laser pointer for guidance (Quick Assist Setup Referrence Guide)

RustDesk: An Open-Source Remote Desktop Tool

RustDesk is an open-source remote desktop software that allows secure and fast remote access across Windows, macOS, Linux, Android, and iOS devices. It’s a great alternative to commercial remote support tools, giving you full control over your data and connections.

What It Does

Remote Access & Control: Lets you view or control another device from anywhere with a secure peer-to-peer or relay connection.
Cross-Platform Support: Works seamlessly across desktop and mobile operating systems.
Self-Hosted Feature: Lets you host the RustDesk server in your premises, so all connections go through your network.

Key Features

- End-to-End Encryption: Ensures all remote sessions are secure and private.
- File Transfer & Clipboard Sync: Easily exchange files or copy text between connected devices.
- Fast Performance: Built with Rust for speed and reliability even on low-bandwidth networks. (RustDesk Setup Reference Guide)

Disclaimer to use Remote Assistance Tools.

Our Value

The smart way to fix computers

Vision

Our vision @ Dr Computer & Associates At Dr. Computer and Associates, our purpose is to deliver exceptional IT services that are both affordable and transformative. We go beyond technical support—whether it’s going the extra mile to brighten a customer’s day or uplifting our community through nonprofit initiatives, we’re driven by a commitment to make a meaningful impact. We proudly partner with nonprofit organizations, providing dependable and efficient IT solutions at little to no cost. This isn’t just part of what we do—it’s central to our mission to give back and empower those who serve others. Our services include on-site and remote desktop support, along with tailored IT solutions designed to meet each client's unique needs. Whether you’re an individual, small business, or community organization, you can count on us for reliable, professional, and caring support.

Mission

With more than 26 years in IT services, Dr. Computer and Associates delivers affordable, reliable, and results driven technology solutions. We provide on site and remote desktop support, tailored in shop services, and secure, efficient technology management designed around each client’s needs. We proudly support nonprofit organizations by offering essential IT services at little to no cost so they can remain mission focused. Our team strengthens clients with dependable support and services, empowering organizations, businesses, and home users to reach their goals.

What we offer

Our Services Save Your Time

IT Support & Troubleshooting

Fast and reliable solutions to fix your daily tech glitches.

Data Recovery & Backup

Safe retrieval of lost files and secure protection for your critical data.

Wireless & Network Upgrades

High-speed, seamless connectivity tailored for your home or business.

Network Security Management

Advanced defense systems to keep your network safe from cyber threats.

CCTV Surveillance Setup

24/7 continuous HD monitoring to protect your property and peace of mind.

Dedicated Backup Systems

Automated and foolproof backup solutions to prevent sudden data loss.

Remote Desktop Support

Instant technical assistance directly to your computer, anywhere you are.

Hardware Repair & Upgrades

Professional component fixes and speed upgrades to boost system performance.

Over-Clocking

High-performance PC builds optimized for power users and gaming.

Printer & Peripheral Repair

Complete setup, maintenance, and repair for printers and hardware accessories.

Hardware Repairs

From power issues to faulty components, we repair and replace internal hardware to keep your devices running smoothly.

CCTV surveillance

Network IP Cameras, Configuration, Deployment both NVR & DVR Making every moment live from anywhereNetwork IP Cameras, Configuration, Deployment both NVR & DVR Making every moment live from anywhere

Software Support

Dealing with crashes, bugs, data recovery, doc recovery, or installation errors? We troubleshoot and repair all types of software issues to ensure a seamless user experience. and remote desktop

Door Controllers

Modern door lock & controller solution providers certified Kentech technicians

Testimonial

What they say

As a small company, we can’t afford to maintain an IT department. The expense, including salary, benefits, and restriction on time and resources, made it ineffective and cost prohibitive. When we found Dr. Computer & Associates, our productivity increased and it has been affordable.

Robert Ackerman

Owner of Bringe Images

We used to experience periods of downtime on a regular basis. Our operation would grind to a halt each time. Since switching to Dr. Computer & Associates, our downtime is minimal due to their speedy and effective service. We are forever grateful!

Robert Fulton

CEO, Express Fit

We had an unfortunate accident and most of our company’s data was lost. Dr. Computer & Associates came to the rescue, recovered our data, and set up a system that would protect us from future data loss. We also use Dr. Computer & Associates for all our integral computer and security needs, they have been an invaluable asset to the growth and success of our company.

John Fulton

CEO, Bion

I have used Dr. Computer & Associates consistently to upgrade my computer gaming hardware and software, and have never been disappointed with their low rates and quality product.

Cole Fulton

Pro Gamer

I am the owner and operator of Biolyse Pharmaceuticals and we have many complex technical systems that demand competent support, we received just that from Dr. Computer & Associates. Because of the proprietary nature of our medical data in our systems privacy and security are a critical part of my computer network, I felt extremely comfortable with Dr. Computer & Associates work performance and accountability.

Claude Mercure

Owner and Operator of Biolyse Pharmaceuticals

I have used Dr. Computer and Associates countless times to maintain my computer for my work and personal use. The service has always been top-notch, and the prices are reasonable.

Tom Moffitt

Retired Senior Risk Manager, CIBC

As someone who is on a pension, I don’t have a lot to spend on computer repair but Dr. Computer and Associates have provided great care of fixing my computer issues at a price I can afford.

Rosemary Konkle

Client

Dr. Computer and Associates was able to fix one of our printers that was down. As a print shop, we cannot afford to have one of our printers down. The repair was quick and painless and affordable, we won’t hesitate to use them again.

Rahat Chughtai

Ruasma Media

Dr. Computer & Associates was able to recover a dead hard drive, make a backup of it, saving all my data, and to them I’m eternally grateful.

Rev. Tessica Hackshaw